I recently tried out the GTL | GettingOut app and was pleasantly surprised by its features and usability. The app is designed to help individuals stay connected with loved ones who are incarcerated. Here's a breakdown of its features, usability, design, and pros and cons:

Features

• The app allows users to send messages, photos, and eCards to incarcerated individuals.
• It also offers the option to schedule video visits, allowing for face-to-face communication with loved ones.
• Users can easily add funds to an inmate's account for phone calls and other communication.

Usability

The app is straightforward and easy to navigate. The process for scheduling visits and sending messages is intuitive, and I didn't encounter any technical issues during my use.

Design

The design of the app is clean and user-friendly. The interface is organized and it's clear where to go to perform specific actions such as scheduling visits or sending messages.

Pros

• The ability to schedule video visits is a standout feature, providing a more personal connection with incarcerated loved ones.
• The app streamlines the process of sending funds to inmates, making it convenient for users to support their loved ones financially.

Cons

• There are occasional hiccups with the video visit feature, such as connectivity issues or poor video quality.
• The process for adding funds to an inmate's account could be simplified for a more seamless experience.

Overall, the GTL | GettingOut app is a valuable tool for staying connected with incarcerated loved ones. Its features, usability, and design make it a practical and convenient option for maintaining communication. However, it could benefit from some improvements to enhance the user experience further.